BetMila Privacy Policy 2026 - How We Handle Your Data

When you register, we ask for your email address, a password, your preferred currency (GBP, EUR or USD) and personal details such as your name, date of birth and address. To keep your account secure and meet our verification duties, we may request identity documents, proof of address and evidence of how a payment method belongs to you. We also record account activity, including deposits, withdrawals, bets, bonus use and messages to our support team. Technical data such as your IP address, device type, browser and language settings is collected automatically as you use the site.

We use your details to create and run your account, process payments, provide our games and keep play fair. Verification checks help us confirm you are at least 18 and guard against fraud, money laundering and underage or duplicate accounts. We also use data to answer support queries, send service messages, administer bonuses and our VIP programme, and improve how the site performs. Where you agree to it, we may send promotional offers, and you can change that preference whenever you like in your account settings or by contacting us.

We rely on several legal grounds. Processing needed to deliver the services you request, such as running your account and handling transactions, rests on contract. Identity checks, record keeping and anti-fraud controls rest on our legal and regulatory obligations. Security monitoring, service improvement and fraud prevention rest on our legitimate interests, which we weigh against your rights. Marketing communications and non-essential cookies rely on your consent, which you may withdraw at any time without affecting the lawfulness of what we did beforehand.

We do not sell your personal data. We share it only where necessary with payment providers such as Visa, Mastercard, Skrill, Neteller, Paysafecard and banks handling transfers, identity-verification and fraud-prevention partners, and technology suppliers that host or support our platform. Game studios and live-dealer providers receive only the limited information required to run a session. We may also disclose data to regulators, law enforcement or courts when the law requires it. Our partners are bound to handle your information securely and only for the purposes we specify.

We keep personal data only for as long as we need it for the purposes described here. Account and transaction records are normally retained for the period required by anti-money-laundering and accounting rules after your account closes. Verification documents are held for the same reason. Where you ask us to delete data we do not have to keep, we will remove or anonymise it. Support correspondence and technical logs are kept for a shorter period. If you self-exclude, we retain the minimum details needed to honour that choice.

Depending on where you live, you may have the right to access the personal data we hold about you, correct inaccuracies, request deletion, restrict or object to certain processing, and receive a portable copy of data you gave us. You can also withdraw marketing consent at any point. To use any of these rights, contact our privacy team through the support channels and we will respond within the timeframe the law allows. We may need to confirm your identity first, and some requests may be limited where we are legally required to retain records.

Data sent between your device and our servers is protected with SSL encryption. Access to personal information is limited to staff and partners who need it, and our KYC process helps ensure accounts belong to the people using them. No online service can promise absolute security, so we encourage you to choose a strong, unique password, avoid sharing your login and tell us promptly if you suspect unauthorised activity. Our responsible gambling tools, including deposit limits and self-exclusion, are also part of looking after you.

We use cookies and similar tools to keep you signed in, remember your language and currency, protect against misuse and understand how the site is used. Some are essential for the site to work, while others, such as analytics or marketing cookies, are optional and depend on your consent. You can manage your choices through the cookie banner or your browser settings. Our separate cookie policy lists the categories we use and explains in more detail how to adjust or withdraw your preferences.

Questions, concerns or requests about your personal data should be directed to our data protection contact, who sits within our compliance function. Reach them through live chat or by emailing our support team and mark your message as a privacy request so it is routed correctly. If you are unhappy with our response, you may also have the right to raise a complaint with the data protection authority in your country of residence. We will always try to resolve concerns directly and fairly first.

We may update this policy from time to time to reflect changes in our services, technology or legal obligations. When we make a material change, we will post the revised version on the site and, where appropriate, notify you by email or within your account. The date of the latest review appears at the top of the page, and continuing to use BetMila after an update means you accept the revised policy. If you disagree with a change, you can close your account at any time. Please gamble responsibly and only with money you can afford to lose.